Frequently Asked Questions

Our order processing system is largely automated and works very quickly, so chances are, your order was already processed (or even shipped) within a few hours after you placed it. For this reason, all sales are final. We don’t provide refunds if you simply change your mind about a purchase. Please make sure you want your items before you purchase them!

If your shipment was damaged in transit, please call Customer Service at email Customer Service for further assistance with your order.

After placing your rue21.com order, you will receive two notifications—an Order Confirmation email and a Shipping Confirmation email.

The Shipping Confirmation email will be sent as soon as your package is ready to leave our facility and will contain your tracking number. You can track the status of your shipment by clicking the tracking number in the email or entering the tracking number into the appropriate field on the carrier’s website. Your tracking number will be recognized on the carrier’s site approximately 24 hours after your order has shipped.

Customer Service may be reached via email Customer Service for further assistance. Customer Service regular hours of operation are Monday- Saturday 10 AM to 7 PM EST. For queries regarding rue21’s data collection practices or making a data request, please see below.

• Online form
• Mail: Attn:
• Online Live Chat

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Orders can be canceled due to the following:

• • Items are unavailable.
• • Difficulty in processing your payment information.
• • Inability to ship to the address provided.

If an item online is sold out or unavailable, please feel free to contact us

Unfortunately, once an order is placed, we cannot make any changes to the order.

Unfortunately we’re unable to change your order once it is confirmed. However, in the event that the shipping address on your order needs to be updated or you need to cancel your order, you can contact Customer Service.

1. Make sure the email address you have used is correct.

2. Check your spam/junk folder and remove this contact from the folder.

3. Contact hello@millenniumstuff.com for further assistance with your order number and date the order was placed.

To help determine if your connection is secure, look at the status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser), Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website. You should also verify that the URL for the page you are on includes “https” at the beginning. Most browsers offer additional security alerts as well.

We understand how frustrating it is that the item you are you’re totally in love with is currently out of stock. We continue to advertise these items as they’re usually paired with another item. We often restock our hottest items and if that is not possible we replace them with a similar style.

We currently do not offer exchanges for customers. If you would like an exchange, we highly recommend notifying our customer service within 24 hours of receiving your item, return the item back and you’ll receive a store credit once the unwanted item is in our possession.

If you are shopping in a different location to where you would like your items delivered, you can always change this at the top of the web page, where it says ‘INTERNATIONAL’. Please note that all the prices, delivery times and delivery charges will be adjusted depending on the market you would like your items shipped to.

If you see the payment as “expired” or “canceled”, it means that your order has not been fully completed. Your credit card or Paypal account will not been debited. If you still want to get the items, we advise you to place another order.

After your payment has been accepted, you will be redirected to a page confirming your payment. You will then receive a confirmation email which will include the details of your order.

If you do not receive this email, we advise you to check in your junk mail box. For more information, please contact our customer services indicating the date and the sum of the order.

At loilliol we pay great attention to the quality of our products. If, however, despite all of the quality controls carried out, an item appears to be faulty, we ask kindly that you contact the customer services including:

• Your order number

• A description of the problem

• Pictures of the faulty item(s)